Even when people do the right thing, it doesn’t mean they feel it’s the right thing to do. Often I have to remember to separate the deed from the person’s true intent. I participated in a tedious two week long training session in Redondo Beach California this month and met some very interesting characters. Not the least of which was one of my instructors.
Before I delve into this any further, let me share that I have tried as of late to practice patience although this seems to go against my true instinct as a person. Now, this one instructor was actually in training herself, as she was recently promoted from a call center customer service roll to the Training Department. E*Trade has embarked upon a unique initiative by integrating experienced brokers into their heavily tech reliant business. With this in mind, it seems as though the company is still developing training curriculum and the instructors to deliver the message to our rapidly growing segment of the E*Trade family.
The first week our instructor friend, let’s just call her “Sue”, played the background while she impatiently waited for her portion of the agenda to teach us all on her own. The entire time she was “co-signing” every comment that the lead instructor was making. After 5 days of hearing someone repeat every other word like a parrot, my patience and positive attitude was certainly tested. It wasn’t until the second week however, that she was given carte blanche over our class. Oh boy! What does this have to do with anything you may ask? Well, I’m merely setting the stage for the entire point I am trying to illustrate.
Continuing on… it became apparent very quickly that Sue was losing control over the class as attentions and respect for her authority began to wane. With very little confidence about the direction she was heading in at any given time, she began to ask for cooperation from the class (I would imagine to draw attention and the flying tomatoes away from herself). At times idle chit chat became quite the norm and in order to quell this rebellion she had to make an example out of someone. Yup you guessed it…that someone was your truly. Now, I admit that I was not “fully joy” at all times. However, I was not playing the class clown as you might imagine. At one point in particular I had my head down reading something on a hand out when I was reprimanded for not paying attention like a 3rd grader in math class.
Well let’s just say that I didn’t appreciate her isolating me as the Nat Turner of the group. The bitterness between the two of us grew and even spilled over to some lunch time conversation where I became (or so I was told) visibly upset by some of her comments and overall character. There were other incidents that I will not dwell on by sharing but the point is that I reacted by using an age old defense mechanism I like to call “The Block”. That’s right…just shut down and block all of the negativity. In fact it got to the point where I was no longer participating in class discussions to completely safeguard myself from any potential snide remarks.
This of course was very childish of me and I recognize that. But it’s easy to shut down sometimes and be mad at the world. In my opinion at the time it was better than the alternative of losing my cool. A better solution might have been to confront her about my concerns but I opted against that and reminded myself that she would be out of my life at the conclusion of the training. The tension in the room continued to mount but I didn’t let that ruin my learning atmosphere or the relationships I had built with my co-workers. At the end of training everyone was saying goodbye to each other and exchanging personal email addresses. I slipped out the door only to remember that I left a notepad in the conference room. When I doubled back I bumped into a female classmate who proceeded to say her farewell by giving me a hug. When Sue saw this compassionate (yet professional) exchange, she immediately came over to give her goodbye hug.
Okay now here is the crux of that entirely too long lead in…I knew that I didn’t want to hug this person and act like we got along during the entire training. At that point I could either run away or embrace her without the meaning typically attached to such an exchange between two comrades. What was even worse is that I knew that Sue didn’t have any intention on hugging me in the first place. In fact, had I not returned to the conference room she might not have said anything. Yet, here I was face to face with my two week long nemesis and her disingenuous peace offering.
So what happened you ask? I clutched my suitcase, spare bag and computer case as tight as I could to show that I had no interest in releasing these instruments of my getaway. Yet she continued to charge, finally wrapping her bear claws around my Samsonite suitcase and Dell bag which was slung over my shoulder. I clammed up like a 7 year old forced to kiss his long lost aunt Petunia at the 5 year family reunion. Her cold embrace was a sign to those that remained in the room that deep down she actually did have a heart. That no matter what happened in the prior two weeks; this was the whitewash of misery past and a suggestive nudge toward positive commenting on her training evaluation.
Once again I say, even if people appear to do the right thing, it doesn’t mean that they do it for the right reason!!!!!!!!!!!
As with most of my odd stories in the annals of the The Live Wire, I would like to close with an update on my life. While in California, Felicia came to visit me for an extended weekend getaway. On May 20th we drove down the coast to La Jolla to celebrate her birthday. After lunch we took a stroll along La Jolla cove and saw some of the most beautiful sights southern California has to offer. After spotting an elevated flat rock above the ocean I pulled out a ring and asked her to marry me. She said yes…which is always a good sign. 
We don’t have any definite planes yet but we thought about a destination wedding or just running away to Vegas. That became holding a small ceremony in Vegas but who knows at this point. I will keep you posted as we work this out. For now, I’m signing off. Until the next episode….
